My recent experience with Sagua Services & Travel was nothing short of extraordinary. From the moment I began planning program for university students, their dedication to providing top-notch service and ensuring a seamless travel experience was evident.

Initial Planning and Booking

The planning phase was made incredibly easy by Sagua Services & Travel. Their website is user-friendly and informative, offering a plethora of options for destinations, accommodations, and activities. I was particularly impressed by their detailed descriptions and high-quality images, which helped me visualize the various packages offered.  

One aspect that stood out was the personalized attention I received. The Sagua Services & Travel team frequently communicated with me to understand my preferences and requirements. They were patient, attentive, and offered valuable suggestions that enhanced the itinerary.  

Travel Arrangements

All travel arrangements, including accommodations and transportation, were meticulously handled by Sagua Services & Travel.  The accommodations in Viñales were of excellent quality, located in a prime area and gathered the students together in the same place.

The transportation services provided were equally impressive. From airport pickups to guided tours, everything was well-coordinated and punctual. The driver and guide were professional, friendly, and extremely knowledgeable.

On-ground Experience

The guided tours organized by Sagua Services & Travel were a highlight of my journey. The guide was exceptionally knowledgeable about the history, culture, and significance of each location visited. Her passion for the destinations was evident and contagious, making the program both educational and enjoyable.

Customer Support

Throughout my trip, the customer support provided by Sagua Services & Travel was exemplary. They were always available to assist with any queries or concerns I had about the itinerary, providing prompt and effective solutions.   

Special Highlights

One of the standout features of my trip was a surprise dinner organized by Sagua Services & Travel. It was a private dining experience at a renowned local restaurant, complete with a personalized menu and a breathtaking view. This unexpected treat was a testament to their commitment to creating unforgettable moments for their clients.

Conclusion

In conclusion, my experience with Sagua Services & Travel was nothing short of exceptional. Their attention to detail, personalized service, and dedication to creating memorable travel experiences set them apart from other travel agencies. From the initial planning stages to the on-ground execution, every aspect of my trip was flawlessly managed.

I highly recommend Sagua Services & Travel to anyone seeking a hassle-free and enriching travel experience. They have earned my trust and loyalty, and I look forward to planning my next program with them.

Overall, Sagua Services & Travel exemplifies what a premier travel agency should be. Their ability to combine professionalism with a personal touch ensures that each client feels valued and cared for. My journey was a testament to their excellence, and I am confident that they will continue to provide outstanding service to future travelers.

“An Exceptional Travel Experience” January 4-12, 2025

Everyone was wonderful to work with especially you, Norkis, y los dos Yudels! Glenn and I loved everything! We felt very taken care of which allowed us to thoroughly enjoy the trip. We learned a lot, ate delicious food and had a great time

Dr. Priscilla Maria Page, associate professor of theater at University of Massachusetts Amherst

Quiero expresar mi más profunda gratitud Sagua Services & Travel, por su extraordinaria asistencia en la organización de mi primer viaje. Desde el inicio, me proporcionaron ideas valiosas y me orientaron de manera gradual en el proceso de planificación, desde lo más elemental hasta los pormenores más sofisticados. No solo me asistieron en la planificación de mi viaje, sino que también me brindaron recomendaciones fundamentales sobre cómo trasladarme en Cuba, lo que hizo mi experiencia mucho más sencilla y divertida. Me siento profundamente afortunada por su compromiso y profesionalidad, tanto previo al viaje como durante mi estancia. ¡Gracias infinitas por todo!

In January 2024 I and 71 travel tribe members went on a trip sponsored by Busboys and Poets based in Washington, DC to Havana, Cuba. Our trip was packed full of new adventures each day and the Sagua Services Travel team prepared an amazing itinerary. Memorable highlights from our trip was from the Havana Jazz Festival featuring Cuban jazz pianist Roberto Fonseca who performed on closing night with ballerina Viengsay Valdés. We visited the Ballet Nacional de Cuba and met the director, Dani Hernandez while watching his talented and gifted dancers perform. We walked the streets of Havana observing the beautiful architecture and its beautiful people. On rooftops and in private gardens we dined and danced together while feeling the rhythm and beat of live Cuban music. Our trip culminated in a dedication and unveiling of a Langston Hughes bust donated by Andy Shallal, founder & owner of Busboys and Poets. World renowned author and activist Alice Walker joined us during the trip to commemorate the historic dedication. There is so much beauty and resilience in Cuba. I hope others are able to travel and experience it one day. To see the stories of Roberto Fonseca and Dani Hernandez go to whatinspiresus.com. What is your story?

“Thanks so much for your professional and courteous service. We appreciate all that you did behind the scenes and during the trip while in Cuba.”

“It was my first time going to Cuba and although I was excited to be there I did not know how the experience was going to be. The moment we stepped in we felt so welcome by everyone, specially by Ingrid and her team from @saguaservicestravel. They organized every part of our trip. Transportation was reliable, comfortable and clean. Our tour guide Anay, was super friendly, patient and knowledgeable of her country and culture. They planned every meal for us and we had the coziest and submerged Cuban experience during every meal with live bands and delicious food. We got accommodated in very nice houses and our hosts treated us like part of their home. I can’t wait to be back and get to know more of Cuba. @saguasservicestravel made is extremely easy and affordable! Highly recommended!”

“Best trip ever! I cannot say enough about your absolutely excellent execution of this trip. I have shared with my friends that your company is the go-to for travel to Cuba. There are a lot of companies that offer trips to Cuba but I don’t know of any that has the ability to efficiently move 72 people to 35 places in 7 days, with zero complaints. In fact, we were hugging our guides at the end of our journey. Well done!”

“Everything you did for us was exceptional. Can I tell you the things that made the trip so exceptional…..

Transportation-the buses were very nice and comfortable. And the drivers always helped us down the steps. I don’t know how they negotiated some of the streets but they did. And plenty of water!!!

Restaurants-such a variety of environments. With wonderful ambiance and good food. Plus music. And delicious mojitos!

Hotel-excellent choice. Very comfortable and a beautiful space with lots of art.

Itinerary-We got to see so many things that couldn’t be usually done on other trips. I felt like I gained so much insight about Cuba because of the places and people we were exposed to. There were many fun events. A wonderful itinerary!

Coordination- I was so impressed with how you coordinated seventy people to and from events.

The staff-your staff was always kind and patient with us. Even when we were running late. Or asking questions. And always a smile for us!

Thank you for a lovely time. Until we meet again.”

“Sagua Services and Travel is an exceptional company!
They make sure that EVERY detail is taken care of.
The staff is attentive, friendly and really cares about the travelers.
The interpreters were very good, there was a wide variety of activities. We traveled in great buses and there was plenty of bottled water.
I highly recommend their services for all your travel adventures to Cuba!”

“Sagua Services & Travel is an excellent company to trust and keep your trip organized and packed with fun itineraries. I spoke to an agent named Ingrid. Ingrid and I hit it off from day one. Her professionalism and service with a smile were always important to me and my friends. She even checked in on my group of friends twice. She made sure we were satisfied and beyond. Our tour guide Ernesto was amazing and informative all day with a great vibe. He taught us all about the wonderful Cuba and the beautiful culture. I will be back and will call Sagua Services for help keeping us organized and more fun. Thank you for making our trip a success!”

“Thank you for all you guys did to make our stay in Havana, Cuba very memorable. We all enjoyed Cuba because of Sagua tours. We had the best time ever. We’ll definitely refer friends and family to have that same experience. You guys, the team are excellent specially Ingrid, thank you for your efforts, your support. Your service is beyond words. We all appreciate your service, again thanks a millions!”

“Saludos , Mi nombre es Lourdes Carrasquillo estuve en Cuba en noviembre y gracias al esmero y la seriedad y responsabilidad de Ingrid y su equipo, pude disfrutar de la verdadera Havana. Gracias Ingrid por tu puntualidad por estar desde el día uno de contacto hasta llegar y disfrutar de la Havana hasta días posteriores luego de llegar a casa . Sagua es excelente y ademas Ingrid eres espectacular sigue adelante nadie pudo hacerlo mejor. Hasta pronto regresaré para ver más de Cuba 🙏un abrazo 🇵🇷💕❤
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